A Comprehensive FAQ Guide to Picture Framing
Welcome to The Ready Made Picture Frame Company's FAQ page, where we illuminate the intricacies of picture framing to enhance your understanding and experience. Whether you are curious about our ordering process, shipping details, payment terms, frame specifications, or other aspects of our services, this FAQ section is designed to be your go-to resource.
General Questions
What makes your frames special?
We handcraft our frames using sustainable premium wood, expert joinery and hand finishing ensuring exceptional durability and a timeless aesthetic. Plus, we offer a unique selection of styles, colours, and finishes to perfectly complement your images.
Do you offer consultations or design services?
Absolutely! We understand choosing the right frames can be tricky. Our knowledgeable team is happy to provide free consultations, helping you select the perfect style, size, and mountboard to elevate your artwork.
What are your sustainability practices?
We use responsibly sourced wood and eco-friendly packaging wherever possible, minimising our environmental impact. Need to add more about sustainability
Ordering and Shipping
What is the Minimum Order Requirement?
The minimum order at The Ready Made Picture Frame Company is £175 ex-vat, accompanied by a £21 carriage fee. For orders surpassing £325 ex-vat, we offer complimentary carriage (applicable to the UK mainland only), ensuring cost-effective solutions for your framing needs.
Are There Any Shipping Fees for Orders, and How Do They Vary?
Shipping fees are applicable based on the order value and destination. For orders below £325 ex-vat, a £21 carriage fee applies. Orders exceeding this threshold qualify for free carriage within the UK mainland.
What are the Costs for Shipping to the Islands and Ireland?
Costs are individual to the location please speak directly to our sales team for details.
What is the Typical Lead Time for Order Fulfilment?
Our lead time delivery is seven to ten days. Our manufacturing process is tailored to orders. For specific lead times, we recommend reaching out to our team, who will provide you with accurate and timely information regarding the production and delivery of your frames.
Can you Send Goods by Pallet, and What is the Cost?
Yes, we offer palletised shipping solutions for larger orders. For accurate cost details and to discuss your specific requirements, we recommend contacting our team directly.
Can I track my order online?
Yes! Once your order ships, we will keep you informed with any relevant tracking information.
Payment and Pricing:
What Payment Methods Do You Accept?
We accept various debit and credit cards, excluding American Express, to provide you with convenient and secure payment options for your orders.
Do your Prices Include VAT?
No, all our prices are exclusive of VAT. This ensures transparency and allows for precise budgeting as you plan your framing projects.
How can I Find Pricing Information for your Frames?
Finding prices is a simple process at The Ready-Made Picture Frame Company, select the style and size and our site will calculate the price excluding VAT if you require help you can contact our team for personalised assistance.
What are the Different Price Bands for your Frames?
Our pricing structure is categorised into different bands based on widths, depths and finishes, they fall into six different price bands, A,B,C,D,E and F. Our A band is the lowest price through F the highest, this allows you to choose frames that align with your budget while ensuring quality and craftsmanship.
Frame Specifications:
How do I Know what Size Frame to Order?
The measurements we state are the glass size, which is the inner measurement of the frame. Every picture frame overlaps the image by approximately 5mm, this is known as the rebate. This prevents the photograph, print, artwork or certificate from falling through the front of the frame. If you have added a mount the rebate is where the mount will sit. We do not use an outside frame measurement as this varies depending on the width of the moulding.
Can I Mix and Match Frame Styles and Sizes in a Single Order?
Absolutely. We encourage flexibility, allowing you to curate an order with diverse sizes, styles, and mountboards and to try new designs without a large investment, provided you meet our minimum order value.
How Many Different Frame Styles Are Available?
At The Ready Made Picture Frame Company, we offer a diverse range of over 230 styles. Our extensive collection is designed to cater to various tastes and preferences in framing.
Do Frames Come with Glass, and What Type of Glass Is Used?
Absolutely. Our frames come with quality float glass, free from imperfections, ensuring optimal clarity and protection for your artwork. Additionally, we provide an alternative of shatterproof styrene, a lighter option more suitable for frames being individually posted. We also offer non-reflective glass should this be required.
Do Frames Have a Hanging Method and Strut Backs, and Up to What Size?
Frames up to size 10” x 12” come with both strut backs that stand the frame up and black clips for hanging in either landscape or portrait. This dual functionality enables you to either place the frame on a surface or hang it on a wall, providing versatile display options.
Do you Sell Mountboards, and What Varieties are Available?
Yes, we sell conservation-quality mountboards. We offer a comprehensive selection of mounts; a broad range of colours, single & double mounts and two depths, standard 1.4mm and deep 2.4mm. These mountboards complement our frames, enhancing the overall presentation of your artwork. Using a state-of-the-art mount cutter we at The Ready Made Picture Frame Company specialise in cutting picture mounts in any size to meet your needs, providing an accurate proportion for your unique requirements.
How do you measure for a Mountboard?
Mountboards should be selected according to the size of the glass you are using. The mount should overlap your image by at least 2 to 3mm on every side to ensure it doesn’t fall through the window of the mount.
Can you Make Bespoke Sizes, and How Do I Order Custom Frames?
Yes, we specialise in crafting bespoke sizes to accommodate unique and personalised framing requirements. Use our online frame builder to calculate bespoke sizes if you need further support contact our team to discuss your specific dimensions and preferences. [link/ phone number]
What is the Largest Frame Size you Offer, and Are There Any Limitations?
Our largest standard frame is 1000mm x700mm. For bespoke sizes exceeding our standard range, please inquire with our team for personalised assistance. Notably, frames in the A price band may have limitations on larger sizes.
Are there Specific Frames Designed for Canvas Art?
Yes, our Canvas Frames are the perfect way to finish off your canvas and can accommodate standard canvasses up to 20mm deep.
Standard sizes are 6”x6”, 8”x8”, 10”x8”, 10”x12”, 12”x16” and 20”x16”
The canvas simply slots into the frame which will need affixing from the rear.
Do you sell frames for deep or 3D images
Our Box Frames that are available in black and white meet this need, they provide a 20mm gap between the back of the frame and the glass.
Colour and Style Preferences:
What are the Most Popular Colours for Frames?
Our best-selling colours are black, white, and oak and for metallics silver and gold, reflecting the timeless and versatile appeal that these shades bring to framed artwork.
Do you Offer Multi-Aperture Frames, and What Options are Available?
Certainly, we offer a range of multi-aperture frames to cater to your specific framing needs. Explore our selection to find the perfect option for showcasing multiple images in a single frame.
Trade and Business Customers:
Is Contract Framing Available for Businesses or Large-Scale Orders?
Yes, we have a large number of contract customers who we work with as partners to find appropriate solutions.
What are the Options for Trade Customers and Are There Special Benefits Available?
We have a trade login area which is a dedicated area to manage accounts seamlessly and efficiently. This can advise you and provide a tailored solution to meet specific needs. A trade account allows you to move towards more favourable payment terms and benefit from other support.
Display and Packaging:
What Hanging Methods Do your Frames Feature?
We prioritise convenience for our customers. Each frame is equipped with black hanging clips attached to the backing board, allowing for flexible hanging in both landscape and portrait orientations. Frames up to 10”by12” have strut backs that allow the frame to be stood on a surface in either landscape or portrait.
How Are Frames Protected During Shipping?
We take meticulous care in protecting your frames. Each frame has cardboard corners and is meticulously shrink-wrapped, ensuring that your purchase arrives in pristine condition.
Product Suitability and Advice:
Which Frames Are Best Suited for Different Markets, Such As Art, Photography or Contract Framing?
Our frames cater to various markets, including art, photography and contract framing. Each frame is designed to enhance the visual appeal of your artwork, providing a professional and aesthetic presentation. Our wide range of colours, finishes and textures provides a selection of complimentary styles. For further information or clarification contact our sales team.